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Title[직원채용공고] Customer Service Representative2023-04-20 14:10
Name Level 10


천주교신협 (Korean Catholic Church Credit Union)에서 함께 일할 직원을 아래와 같이 모집합니다. ·

모집 부문: Full Time CSR (Teller)

모집 인원: 1 명

지원 자격: 캐나다에서 합법적으로 일할 수 있는 신분, 영어와 컴퓨터 사용능력 필수

제출 서류: 한글, 영어 이력서 및 자기 소개서

* 제출된 서류는 반환하지 않고 서류 심사 합격자에 한하여 인터뷰를 위해 개별 연락 드립니다.

금융업무에 관심있으신 분의 많은 지원 바랍니다. 감사합니다.

Job Type: Full-time

The Customer Service Representative (CSR) provides professional and efficient service to members/clients utilizing sound knowledge of Korean Catholic Church Credit Union products and services to fulfill their transactional needs and provide an excellent member/client experience.

This role quickly develops a rapport with members/clients and proactively identifies their needs, promotes Korean Catholic Church Credit Union products and services, and refers members/clients to the appropriate internal partner based on the complexity of their requirements, while ensuring compliance and adherence to operational policies and procedures.

As part of ongoing development, this role will require that you be flexible to assist in other areas of the branch, as required, with greeting and directing members as well as opening new accounts and dealing with general inquiries regarding our products and services.

Major Responsibilities:

- Responds to member/client needs by delivering friendly, efficient service and accurately processing various financial transactions including deposits, withdrawals, cheque cashing/ordering, bill payments, money orders, transfers, or wire transfers.

- Resolves member/client issues at the first point of contact where possible and refers to senior internal officers based on the complexity of the situation.

- Strives to create a positive member/client experience through each interaction and looks for ways to continuously improve the overall member/client branch experience.

- Maintains a strong level of knowledge with respect to Korean Catholic Church Credit Union Savings’ products, services, sales disciplines, and current marketing campaign programs/strategies.

- Actively participates in all sales disciplines (i.e., high five goals, side-by-side coaching, quarterly sales cycle training) and participates in branch campaign initiatives.

- Utilizes quarterly learning to adapt strategies and increase results.

- Ensures ongoing compliance and adherence to operational policies, procedures, objectives, and Code of Business Conduct.

- Actively collects applicable fees and revenues, contributing to branch financial goals.

- Finds solutions to enhance the member/client experience and minimize factors that may negatively impact the member/client experience.

Require qualifications:

- College diploma or equivalent

- Bilingual (English/ Korean), must be fluent in both language

- Solid communication skills (including verbal and written)

- Proficient in MS Office (Word, Excel, and PowerPoint)

- Time Management skill

- Proven multi-tasking and troubleshooting skills


  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Flexible Language Requirement:

  • French not required


  • 8 hour shift
  • Day shift

Supplemental pay types:

  • Bonus pay
  • Overtime pay